Reference

What You Agree to When You Use z55

These terms govern your account, your activity and how we handle your data on z55 — including deposits made via JazzCash, Easypaisa and Raast. Access to z55 depends on local law and is available only where your jurisdiction permits it.

Account TermsData & PrivacyJazzCash / Easypaisa / Raast ConditionsJurisdiction EligibilityContact & Disputes
z55 What You Agree to When You Use z55
DATA AND SECURITY

How We Handle Your Account Data

Your data is processed only for the purposes set out in these terms: account verification, transaction processing and fraud prevention. We do not sell your personal information to third parties. Here is how the main areas of data handling work in practice.

Account Security

Your account is protected by OTP verification on login and on sensitive changes. If you receive an OTP you did not request, lock your account immediately via Settings and contact support.

Data Retention

We retain account and transaction records for the period required under applicable law. When that period ends, records are deleted or anonymised unless an ongoing dispute requires them to be held.

Cookies and Tracking

We use session cookies to keep your account active and analytics cookies to understand how the platform performs. You can adjust cookie preferences from the footer of any page.

Your Rights and Requests

You may request a copy of your data, ask us to correct inaccuracies, or request deletion of your account. Submit these requests via email; we will confirm receipt and process within the timeframe required by applicable law.

LEGAL CONTACT PATHS

How to Reach Us on Policy Matters

If you have a question about these terms, a dispute over a transaction, or a request to exercise your data rights, use one of the channels below. For account-specific queries — such as a JazzCash deposit that has not reflected or a withdrawal that is under review — have your transaction reference ready before you contact us. That speeds up every check on our side.

Live Chat Open the chat icon in your account dashboard. Available for account, transaction and policy queries. Have your account ID and wallet reference on hand.
Email Support Send policy, data or dispute requests to our support address. We aim to respond to written queries within one business day of receipt.
Help Centre The Help Centre holds current versions of all policy documents. Search by topic — account, payments, data or disputes — to find the relevant section quickly.

Common Questions About Our Legal Terms

Questions about specific clauses, your rights, or how we apply these terms to Pakistan accounts come up often. The answers below cover the situations that come up most.

Access depends on local law and is available only where your jurisdiction permits it. It is your responsibility to check whether using z55 complies with the laws that apply to you.

Raise the dispute via live chat with your wallet transaction reference. We match it against our payment logs. If there is a discrepancy, the case goes to our finance team for manual review within one business day.

Send a written data access request to our support email. Include your registered account ID. We will confirm receipt and deliver your data within the period required by applicable law in your region.

We publish changes on this page and, for material updates, notify you via your registered email or an in-account message. Continuing to use your account after the effective date counts as acceptance.

Go to Settings immediately and lock your account, then contact support via live chat. Do not share the OTP with anyone. Our team will verify your identity and secure the account before you regain access.

Records are kept for the period required under applicable law in the relevant jurisdiction. After that, they are deleted or anonymised unless an unresolved dispute requires them to be retained longer.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.